EU Customers:

We accept returns of unworn and unused items within 14 days in it’s original packaging. The buyer is responsible for the return shipping cost of the item. Please send us an e-mail if you have any questions about your jewelry, and we will do our best to to help you with anything you need crystalajewelry@gmail.com

International Customers:

At this time, we are not accepting returns for items shipped to countries outside of the EU. However, my top priority is to always ensure my customers are happy with their purchase! Please do not hesitate to reach out if there is an issue with your jewelry, send me an email and I will do my best to find a resolution to your problem! If you believe an item(s) was damaged during transit, upon delivery please email within 3 days with photos attached. Our e-mail is: crystalajewelry@gmail.com